Question 1

What does VaultClaim do?

Accepted Answer

VaultClaim helps independent insurance agencies get the claims side of their commercial renewals ready before the account goes to market: organizing loss runs, identifying missing or outdated claims information, surfacing open claims that need agency attention and preparing an agency-reviewed claims package.

Question 2

What is the Renewal Rescue Sprint?

Accepted Answer

A defined first engagement. Your agency selects upcoming commercial renewals, VaultClaim reviews the claims information available for them and delivers a Renewal Claims Readiness Report for agency review.

Question 3

What happens after the Rescue Sprint?

Accepted Answer

Agencies that want ongoing support can move into the Renewal Claims Desk, which maintains the claims-readiness workflow across upcoming commercial renewals.

Question 4

Who is VaultClaim built for?

Accepted Answer

Commercial-heavy independent P&C agencies, for example those writing construction, trucking, commercial auto, workers compensation, real estate, hospitality, manufacturing, energy, marine or specialty P&C. These are examples, not an exclusive list.

Question 5

Who is VaultClaim not designed for?

Accepted Answer

Life-only agencies, health-only agencies, benefits-only firms, consumer claims representation, public adjusting, carrier claims handling and legal claims advocacy.

Question 6

Does VaultClaim replace our AMS?

Accepted Answer

No. VaultClaim works alongside the systems and claims information your agency already uses.

Question 7

Do you adjust claims?

Accepted Answer

No. VaultClaim provides administrative and operational claims-readiness support. We do not determine coverage, negotiate settlements or perform licensed claims adjusting.

Question 8

Do you contact carriers?

Accepted Answer

VaultClaim can help organize and coordinate claims-information requirements. The exact workflow depends on the approved engagement scope and applicable agency authorization.

Question 9

Does VaultClaim make underwriting or coverage decisions?

Accepted Answer

No. VaultClaim does not determine coverage, liability or claim value, does not make underwriting decisions and does not act as an insurance producer. The agency reviews every output before using it in renewal marketing or underwriter discussions.

Question 10

What systems do you work with?

Accepted Answer

VaultClaim is designed to work from structured claims information already available to the agency. It does not require replacing the agency's AMS.

Question 11

Do you use AI?

Accepted Answer

VaultClaim uses automation and AI-assisted processing in parts of the workflow to improve speed and consistency. Configured calculations and source evidence remain controlled, and deliverables are human-reviewed.

Question 12

Does AI decide which claims matter?

Accepted Answer

No. AI may assist with normalization, drafting and quality review. Configured calculations and ranking logic remain deterministic, and output is human-reviewed.

Question 13

Do we send claim files on the request form?

Accepted Answer

No. The Workflow Review request collects agency contact and workflow details only. Claims information is shared later through secure intake, after qualification and the applicable data processing agreement.

Question 14

Is the sample report real client data?

Accepted Answer

No. The sample Renewal Claims Readiness Report uses synthetic demonstration data. Every agency, account, carrier and claim reference in it is invented.

Get the claims side of your commercial renewals ready before they go to market.

Commercial renewals should not stall because the claims information is not ready.

Renewal Rescue Sprint

Renewal Claims Desk

VaultClaim prepares. The agency decides.